October 12, 2023
Making our customers look good.
At HFW, we are often known for our ability to extend the life and durability of precision industrial equipment.
At our core though, our true capability is helping our customers shine. When you have an emergency and your back is against the wall, HFW is here to help.
Take a recent order for a customer who is a power generation OEM. The agreed-upon delivery date for their project was 9/21/23. In mid-August, the customer called, explaining that the urgency of the job had increased substantially. He asked if there was any possibility of moving that date up to 9/8/23. He needed his equipment as soon as he could get it, and he was running out of options. His customer was getting desperate.
This man, a great customer, was shocked when we agreed to the new date. Just imagine his surprise when we not only hit that date but shipped his equipment a week earlier than the already expedited schedule!
Our customer was able to save the day and be the hero for his customer—one of the largest oil refining companies. Not a bad outcome for what had looked like a dire situation!
We don’t tell this story to brag—though we are proud of our great team that has the ability to do it. We share this because this is how we have brought value to customers like you for over 75 years. When your back is against the wall, HFW is here to help.
When you need reliability, capability, and the highest level of service, HFW is the solutions provider you can rely on.