Customized Solutions to Save Our Customers Time and Money

HFW has a well-documented history of working hand-in-hand with our customers to save them millions of dollars. Read about one such example.

Forging strong partnerships with our customers is a key part of HFW Industries’ business
philosophy. Beyond our one-source manufacturing and repair services, HFW is an innovator.

Through the close relationships we form with our customers, we’ve developed customized
solutions that have saved them millions of dollars in materials and labor costs.

We are a big believer in on-site meetings with our customers. In one instance, an HFW
salesperson saw housings laying on a skid while walking through our customer’s factory. The
customer said the equipment, made from an expensive alloy, had to be scrapped. Our salesperson offered to have HFW take a closer look at the
housings to see if we could salvage them, so the customer agreed to send them to our plant.

After analysis and discussions with our partner, HFW formulated a repair plan: we would cut out
the damaged part of the housing, fabricate an insert, weld it in place, and re-machine it.

This repair was a third of the price of a new part. It also led to HFW working hand-in-hand with
the customer to design the next generation of housings. The new design involved HFW
manufacturing housings in which the “wear area” could be replaced by unscrewing a side of the
housing to bolt in inserts. The customer could then continue to use the housing.

Key Result: Not only was our original repair one third of the cost of the price of a new part, but
our design for the next generation of housings cut the assembly time for each housing from 8
hours down to 2 hours (to bolt and insert).

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